WD Backup won't install

Trying to move my data to a new Windows 10 computer. When installing WD Backup it gets to the point of asking me to do a first backup or restore. Then it says “No backup targets found”. WD Security, Drive Utilities, Discovery and Unlocker all work fine and I can see the drive in Explorer. WD Backup doesn’t show up in the Start Menu or Apps.

Logs seem to indicate it never got fully installed. Any ideas?

WD Backup Log shows:
[08E8:354C][2020-01-03T09:46:11]i301: Applying execute package: BackupPluginSetup, action: Install, path: C:\ProgramData\Package Cache{4EB2034E-AC6F-4A03-9448-C97E634A6E34}v1.9.7268.41119\WDBackupPluginSetup.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” CREATEDESKTOPSHORTCUT=“true”’
[08E8:354C][2020-01-03T09:46:25]e000: Error 0x80070643: Failed to install MSI package.
[08E8:354C][2020-01-03T09:46:25]e000: Error 0x80070643: Failed to execute MSI package.
[23CC:1924][2020-01-03T09:46:25]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[23CC:1924][2020-01-03T09:46:25]i319: Applied execute package: BackupPluginSetup, result: 0x80070643, restart: None
[23CC:1924][2020-01-03T09:46:25]e000: Error 0x80070643: Failed to execute MSI package.
[23CC:1924][2020-01-03T09:46:25]i000: WD: ExecutePackageBegin Action: Install
[08E8:354C][2020-01-03T09:46:25]i318: Skipped rollback of package: BackupPluginSetup, action: Uninstall, already: Absent
[23CC:1924][2020-01-03T09:46:25]i319: Applied rollback package: BackupPluginSetup, result: 0x0, restart: None

WD Backup BackupPlugInSetup log shows:
MSI (s) (CC:F4) [09:46:12:306]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3021.tmp, Entrypoint: ConfigureComPlusInstall
Action start 9:46:12: ConfigureComPlusInstall.
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application
ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications
CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (CC:E4) [09:46:25:347]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (CC:E4) [09:46:25:348]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (CC:E4) [09:46:25:348]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 9:46:25: ConfigureComPlusInstall. Return value 3.
MSI (s) (CC:E4) [09:46:25:349]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:E4) [09:46:25:350]: No System Restore sequence number for this installation.
MSI (s) (CC:E4) [09:46:25:350]: Unlocking Server
Action ended 9:46:25: INSTALL. Return value 3.

Hi sjay1000,

You can refer to the link mentioned below in order to fix the WD Backup issue.

https://support-en.wd.com/app/answers/detail/a_id/7755

The problem was that COM+ could not talk to the Microsoft Distributed Transaction Coordinator. Although there are solutions in the Microsoft Windows forum they were not successful. It wasn’t a configuration issue, some elements were missing from the preinstalled Windows. The solution was to reinstall Windows.

Hi thanks for sharing the solution :slightly_smiling_face:

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