WD Backup Not Installing


#1

I have two computers. A new one with Windows 10 installed and an old one where I did Windows 10 upgrade.
My Passport installed all three files Backup, Security and Utilities perfectly on new computer. Icons are on start page.
They work. I was able to handle this easily.
But the old computer will only install Security and Utilities. (Icons on home screen) but will not install WD Backup.
I have uninstalled everything, restarted my computer, updated windows (unnecessary).
But it still won’t install WD Backup.
What’s the problem? I use Norton Cloud backup right now, but trying to get off the cloud.
Help!


#2

#3

I have the same issue. WD Backup will not install on a PC running Windows 10.

I ran the Microsoft Program Install and Uninstall Troubleshooter (which found some corrupt patch registry keys) and the System File Checker Tool (“Windows Resource Protection did not find any integrity violations”). Then tried to install WD Backup again – it still doesn’t install.

Any other ideas?


#4

What version of Windows 10 are you using?


#5

Windows 10 Home. Version 1607


#6

Windows 10 Pro; Version 1607; OS Build 14393.693

I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software.

WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install.


#7

I tried the same thing with Norton. Turned off firewall. Do you have Morton cloud backup running?


#8

Norton … sorry not Morton.


#9

I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. Exactly the same has happened to me. Security & Drive Utilities have loaded fine, but Backup will not install. Have you solved the problem please and if so what did you do?


#10

I purchased a WD 4TB easystore drive and started the installation. Everything appears to work except that the WD Backup program will not install from WD Discovery. I followed the Windows PC “fix” that you recommended but this did not change the situation. I attempted to install WD Backup from the software in “WD Software Offline Installers” directory on the hard drive. When it starts it searches for a “target” but does not find any even though I can see the new hard drive. I updated the WD Discovery software - no change. I downloaded a current version of WD Backup from your support site - no change. What do you suggest?


#11

WD Support: No, esa respuesta no soluciona nada. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!!


#12

Same problem here, and the posted solution did nothing.


#13

Same here for latest Windows 10, 1809. All other WD products install and work fine, just WD Backup doesn’t. I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there.
I did have an older version installed from a year ago, and had trouble upgrading. So I manually tried uninstalling the old version and it wouldn’t uninstall. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. Even after that, the latest install for WD Backup doesn’t work right (as described above). I tired the Install repairs as described but it didn’t help.


#14

I have same problem.
All utilities are installed except WD Backup.
I searched for a solution but after 5 hours I gave up. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file:

MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall
Action start 15:42:01: ConfigureComPlusInstall.
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection
ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application
ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications
CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

I’m very disappointed about this problem. Since 1 year I use WD Backup at the end of every working day. Yesterday my PC broke. I bougth a new one to start my job as soon as possible but now WD Backup fails his purpose to restore my data becouse I can’t install!