WD 250 GB lights up and spinning but is not detected in explorer, Help please

Hi,

I have a WD 2500BEV External USB Device. When I plug it to the computer, it lights up and it spins. It is not detected in windows explorer, but it can be detected in the “Devices and Printers”. I cannot access any of my files though and therefore can’t save and transfer them. Please help me with this as I have very important files in it. 

Many Thanks,

jeromeaca

Welcome to the Community.

Have you tried changing the USB cable and other computers? Is your hard drive detected in Windows Disk Management?

http://wdc.custhelp.com/app/answers/detail/a_id/1284/