WD 250 GB lights up and spinning but is not detected in explorer, Help please

[jeromeaca]

Hi,

I have a WD 2500BEV External USB Device. When I plug it to the computer, it lights up and it spins. It is not detected in windows explorer, but it can be detected in the “Devices and Printers”. I cannot access any of my files though and therefore can’t save and transfer them. Please help me with this as I have very important files in it. 

Many Thanks,

jeromeaca

[Trancer]

Welcome to the Community.

Have you tried changing the USB cable and other computers? Is your hard drive detected in Windows Disk Management?

http://wdc.custhelp.com/app/answers/detail/a_id/1284/