External Harddisk not detecting

WD External Drives WD Portable Drives
1

Team,

I’ve a 2TB external WD Passport HDD. It was absolutely working fine till last week. When I tried connecting it to my laptop, I was shocked to see that the HDD was not detected. I tried connecting it to other PCs and Laptops with no luck. 

Also I can hear/feel the disk is spining. I have all my sensitive data backed up to this drive and desperately looking to retrieve the same. Can you please help me in resolving this issue at the earliest, as I have few of my official stuffs stored. 

2

Welcome to the Community.

If this hard drive has a backup of your data, then are you able to access the primary copy/source? Also, is your hard drive detected in Windows Disk Management even though it does not mount on Windows Explorer?

http://wdc.custhelp.com/app/answers/detail/a_id/1284/

3

The data which is there in this WD Passport drive is my primary source and I don’t have any copy of that data. I tried looking into the device manager and found no hard drive detected. It shows only the C drive. 

After connecting the Hard disk to the laptop, the LED starts blinking, could feel the disk is spinning and after a minute I could hear a “click” sound. 

Is there any recovery software that I need to use? Is there any other suggestions that you can suggest me?

Thanks in advance. 

Regards,

Laks

4

Try another USB cable no longer than the original and don’t connect through a hub.

Joe

5

I have 2tb mybook.i have backedup some data on it.now when i connected it is not detected by my computer.device manager showing as mybook.first its capacity shown as around 2 tb.storage managent showed it as uninitialised.now capacity is shown as 0.is it locked.how to access it.pl advise