Hi,
I have WD Mypassport 2 TB external drive which was working fine until a month ago (Did not use it for more than a month). It suddenly stopped working. I am using Windows 10 OS on HP laptop which has 2 port USB 3.0 and USB C port. I have connected to both of them and even tried with another VAIO PC. The LED is blinking and drive makes the usual sound(nothing abnormal). I could see the drive letter in My PC but it does not show the capacity. I have checked it under Device Manager and I could see the device over there but whenever it try to open Disk Management, that particular screen freezes (no further response). It keeps on trying to open it, I could never open disk management with my USB drive plugged in. When the drive is connected, the shutdown/restart dalso oes not happen and it takes forever. I have close to 1.8 TB of data(close to 1TB of personal data) which is very important to me. Please help me how to make it recognized in the PC. I have tried changing the cable but its of no use, as the cable works fine with both the USB drives that I have. Also I have installed the WD Drive Utilities and the drive is not getting detected over there. Please help!!!
