User cannot access a folder they have access to

Legacy Products My Cloud OS 3
1

I have been trying to figure this out all day.

A user in our small business is trying to access a folder via network. It for some reason ask for her credentials, they are they same as she has saved, but we enter them nonetheless and she is denied. She only has the one profile, so we aren’t trying to use multiple on the same PC.

Here’s what I’ve done so far:

  1. As admin, I ensured her profile had full access via the cloud settings in browser.
  2. I tried logging her into My Cloud via the web browser, she oddly has access to that file there.
  3. I tried accessing the folder through other users who had permission, they got in no problem.
  4. I checked her access to other folders (she has full access to several folders), they all work.
  5. I created a new as a test folder. Gave her, another user, and myself permission to write. She cannot access that new folder either while the other user and myself can access it,
  6. Waste several hours researching and experimenting to no avail.

Someone, please help me.
Thank you in advance.

2

What is the EXACT error message received?

3

There isn’t an error code, It just says “…is not accessible…”

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4

The latter half is exactly what’s going on “Multiple connections to a server or shared resource by the same user…”

EVERY share that user is attempting to mount must be using the same set of credentials.

This includes if that user is mounting a PUBLIC share – then Windows will not then allow that same user to mount a PRIVATE share.

This is a limitation of Windows – not WD.

5

I would have agreed with that, as that has happened one time here, but I found and corrected that issue.

As I stated in the original post, she isn’t using different credentials, she has only the one profile, and it’s the only one in the PC’s credentials manager.

She is able to utilize other folders that require similar permissions with that same profile, no problem.

However, she is unable to access this particular folder, and it seems, any new folder created that require permissions despite having permission.