WD Community

User access & Sync issues

i have upgraded to OS-5 and facing multiple issues,

  1. now once i added new user, it did’t ask me for his email address, any way i created new user and tried to give him cloud access and encountered following error :

Sign in with your cloud account in order to invite ali-shahan-dir to have cloud access capability, letting ali-shahan-dir access stored content from anywhere.

even after signing in with my cloud account i was not able to grant him access.

  1. i can download a file in my cloud, but i can’t download whole folder, once i am selecting folder there is no option to download.

  2. Before i was able to Sync data through WD Sync, now facing error “Unable to connect remote server”. is there a new application to Sync.

  3. Before i was able to upload a single file upto 50 GB, now i can’t upload more than 5 GB.

  4. is there a way to revert back to old firmware?

Creating a user and giving a user cloud access are two seperate functions. Both must be done from the WebUI by the Admin.

Correct. A stupid limitation.
Also, no “copy” command.

No!
The intention is t replace a bunch of obsolete, insecure, but useful local apps with a bunch of new, secure, useless web applications.

Another stupid limitation.

Officially: No
Unofficially: Yes

Someone posted a method in the last two days (I think under the topic “Transmission”). It involves SSH into the unit, and wiping the O/S. After reboot, the unit then will recover to a Rev 1 base firmware from a recovery partition. . . .which can then be refreshed to a Rev 3 firmware.

Too lazy to dig up the reference now.

@Ahsan-Mirza For No.1 : Please go to Cloud Access tab, select “admin” User and then Sign In to your cloud account. after that the invite button should be enabled.
If your My Cloud device is not signed in, the invite link will be disabled.

1 Like

thank you very mush htb. what about other issues ??

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.