I have a My Cloud EX2 Ultra in use for more than a year now, currently running under OS 5.09.115. It connects to a Connect Box (vendor originally Unitymedia, now Vodafone), which is the Internet facing router/gateway with built in firewall. UPnP is disabled by purpose.
A couple of weeks ago, I decided to make use of the streaming capabilities of the NAS, within LAN bounds that is. As it seems, one has to create an (online!) Cloud Account (in addition to the local user account of the NAS!) before being able to set streaming services to work, even if you are intending to stream from the NAS to a receiver in the same local subnet. Please correct me, if I am wrong with anything so far.
Upon logging into the local admin user account via Dashboard (of course, since it´s OS 5) and trying to create a Cloud Account however, I got an error message, no new account showed in the Dashboard. A retry was followed by a message, saying there is already an account with the same email address and would you have it just the same. Agreeing to that was of no avail, nothing was changed, excepting that Cloud Access was now turned on. Trying the login button will ever result in a message window saying `Something went wrong, please check that you have an active Internet connection and try again.´ But I can log in to this (new) Cloud Account with these same credentials (which are positively different from the local user credentials) by direct web access (i.e. have the web browser on my computer go for mycloud.com). None of the shares show up there though, of course.
I have read diverse threads on this `Something went wrong …´ with Cloud Account/Access issue but couldn´t find a convincing solution or a proper explanation as to its cause. I have already tried rebooting the NAS and the Connect Box as well. And I have spent days searching the Internet for related topics and so getting any clue. Port 8443 seems accessible (tested by “curl portquiz.net:8443” via SSH und by sending a request to http//portquiz.net via web browser). Dashboard displays both hard disks soundly working. One thing I did not do however, and will never again: as experience repetitively taught me, counting on WD Support is not only pure loss of time but a nuisance and an offense as well. Those who may have been more fortunate than I pardon me for this one.
Is there anyone who found a solution with OS 5 for this or can maybe even tell what is the reason for this problem? As in my case I don´t set much trust in the factory restore solution (which I had to perform only some weeks ago due to the abominable OS 5 update) and not so much in a deletion of the account either, I prefer to look at these only as a last resort.
Rather now, the following thoughts occurred to me. But being an IT layman, I´m treading on thin ice here. I would therefore ask for your assessment and/or advice with a view on what now follows.
With regard to the above, it seems to me the connection is working by half. I wonder if
- a packet is being filtered by the firewall of the Connect Box or
- a connection being dropped/rejected as an incoming request (NAT). Also, if
- increasing TTL could help. Fourth, if
- the authentication certificate could be a problem, as was hinted in another thread.
I could maybe test for 2. by defining a port forwarding rule (which probably UPnP would establish, but I won´t enable UPnP) and for 1. maybe by even turning off the whole firewall on the Connect Box. However, I don´t feel much at ease with both methods right now because a) I don´t know the address of the WD server for an accurate port forwarding but I don´t like to open the appropriate port(s) to the whole world either, and b) I´d prefer to have the desktop firewall (Windows 10) properly configured before shutting down the Connect Box firewall, but I am not familiar with firewall configuration and can´t currently afford the time necessary to get this accomplished.
While I´m not sure if the second part of this post is fit to place in this forum (I trust some of you guys will tell me, if it´s rather misplaced), I will be the more grateful for any experience, possible approach, hint or opinion on these points also.
Thanks for any answers in advance!