USB 2.0 cable support on WD my passport ultra

Hello,

Unable to connect USB 3.0 cable on my passport ultra external hard disk but I can connect USB2.0 cable and the LED is blinking, but the device is not detecting.

Any help to resolve the issue is really appreciated.

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/12455