My WD Passport Ultra stopped working when I plug into USB3.0

[Edmund_Kong]

1. My Passport Ultra was working fine when I plugged into USB3.0
2. One day, I plugged it into a USB2.0 and it works okay as well
3. But after plugging into a USB2.0, I cannot get my passport ultra recognized on a USB3.0 port any more (on the same computer).

Anyway I can get my passport ultra to work on a USB3.0 again?

Thanks

[ArMak]

Hi there,

Try to use a different USB cable on the device, alo try to connect on a different computer with a USB 3.0 port. Hope this helps.