My passport ultra not recognized in usb 3.0 ports


#1

Guys, I need some help here.
I just have my new pc build and I wanted to connect my passport ultra to the pc. All 2 USB 2.0 ports in my pc have been used by my mouse and keyboard, so I have to connect it to my remaining usb 3.0 ports. My passport ultra has the USB 3.0 connector, I tested it on my laptop that has the usb 2.0 ports and it worked perfectly. However, when i connect it to my pc with usb 3.0 ports, notification popped up showing that my device is not recognized.
I have updated all usb controllers to the latest version and restarted the pc but still doesn’t work.

Please help! Thank you!


#2

Hi lee123123,

You can follow the steps provided in below article to check, how My Passport Ultra is showing in Disk Management.


#3

Hi,

Might be there is an issue with the USB, i would suggest you to try Check Disk command to see if there is any problem with the device.