Update firmware WD40EFAX

You must update firmware 82.00A82 in disks WD40EFAX to 83.00A83. Please tell me how to do this.

1 Like

Usually there are no firmware updates for internal HDDs. They only do it if there is a common serious problem that needs a firmware fix but that rarely happens!

I have same question … how to do this.

The reason is:

I have 2 WD Red drives, one with FW 82.00A82, and one with FW 83.00A83.
On my QNAP NAS, the SMART Extended test hangs at 90% for the FW 82, but passes for the one with FW 83. I would like to upgrade the FW so that they are the same.

I have a similar problem! There are 4 drives on the QNAP NAS. One with firmware 83.00A83, three others with 82.00A82. The full QNAP test on passes, hangs 90%. Both firmware are on the QNAP compatibility list. Opened an application in support of WD and sent three disks for replacement by RMA.

So my disks pass the SMART exteneded test on windows… I pulled the drive out of the QNAP NAS and then put it in an USB enclosure and ran the tests with the WD windows 10 S/W. The test passed just fine. So not sure WD will give me a RMA for replacing the drive.

I also tested the drive with the latest windows10 version of smartmontools, and it passed as well. So I think the issue lies with QNAP not WD.

I have opened a case with WD and with QNAP. QNAP wants me to change F/W on the drive, but I don’t know how to do that.

Here is the WD incident

Not sure if others will be able to read.

Burn ISO and Upgrade Firmware

Step 1

Open the file location containing the ISO that you downloaded.

Step 2

Right-click on the ISO file and then click “Burn Disc Image.”

Step 3

Insert a writable disc into your computer’s disc tray.

Step 4

Select your optical drive from the “Drive Burner” drop-down and then click “Burn.”

Step 5

Restart your computer with the disc loaded in the drive. If necessary, press “F2,” “F10,” “F12” or “Esc” when the BIOS loads to open the boot options menu.

Step 6

Select your optical or USB drive using the arrow keys and then press “Enter.”

Step 7

Follow the firmware upgrade instructions. The upgrade process will vary depending on the hard drive and firmware version

Can’t read. What does that say?

As a result: under warranty, the vendor replaced the disks with the old firmware with disks with the new firmware.

I have a pair of WD REDs that’re failing with less than a month of operation… both are on firmware v81-ish. Also: is v83 the newest FW ver. ?

How can I replace then and also guarantee that they ship with a newer firmware version?

smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.20-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

Device Model: WDC WD40EFPX-68C6CN0
Serial Number: WD-WXG2D53A0V0Z
LU WWN Device Id: 5 0014ee 26b35ea40
Firmware Version: 81.00A81
User Capacity: 4,000,787,030,016 bytes [4.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 3.5 inches
Device is: Not in smartctl database 7.3/5528
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Fri May 24 04:26:15 2024 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled

Read my messages for 2021 in this thread. It clearly describes how I tested the disks and how I replaced them according to the RMA procedure at the disk manufacturer.

1 Like

This problem still exists for me. I just ignore it.

I had purchased the drive not realizing it had different F/W than my other drives. WD would only replace with like drive.

QNAP software is likely at fault since drive passes tests when attached to windows host and I use WD tools.

I also have NAS QNAP. I purchased 4 hard drives at the same time. Two had firmware 83 and two had firmware 81. All 4 disks were tested by a utility from WD on a Windows computer. On NAS QNAP, the firmware 81 disk test did not pass. QNAP technical support checked the NAS and confirmed its full health. The problem is with the old disc firmware. Moreover, QNAP has a disk compatibility table and it recommends firmware 83 for WD. Based on this data, I wrote a request to WD to replace disks with firmware 81 with disks with firmware 83. According to RMA, everyone replaced me.