Update firmware WD40EFAX

WD Internal Drives Desktop & Mobile Drives
1

Hello.
You must update firmware 82.00A82 in disks WD40EFAX to 83.00A83. Please tell me how to do this.

2

Why?
Usually there are no firmware updates for internal HDDs. They only do it if there is a common serious problem that needs a firmware fix but that rarely happens!

3

I have same question … how to do this.

The reason is:

I have 2 WD Red drives, one with FW 82.00A82, and one with FW 83.00A83.
On my QNAP NAS, the SMART Extended test hangs at 90% for the FW 82, but passes for the one with FW 83. I would like to upgrade the FW so that they are the same.

4

I have a similar problem! There are 4 drives on the QNAP NAS. One with firmware 83.00A83, three others with 82.00A82. The full QNAP test on passes, hangs 90%. Both firmware are on the QNAP compatibility list. Opened an application in support of WD and sent three disks for replacement by RMA.

5

So my disks pass the SMART exteneded test on windows… I pulled the drive out of the QNAP NAS and then put it in an USB enclosure and ran the tests with the WD windows 10 S/W. The test passed just fine. So not sure WD will give me a RMA for replacing the drive.

I also tested the drive with the latest windows10 version of smartmontools, and it passed as well. So I think the issue lies with QNAP not WD.

I have opened a case with WD and with QNAP. QNAP wants me to change F/W on the drive, but I don’t know how to do that.

6

Here is the WD incident
https://support-en.wd.com/app/account/questions/detail/i_id/4079547

Not sure if others will be able to read.

7

Burn ISO and Upgrade Firmware

Step 1

Open the file location containing the ISO that you downloaded.

Step 2

Right-click on the ISO file and then click “Burn Disc Image.”

Step 3

Insert a writable disc into your computer’s disc tray.

Step 4

Select your optical drive from the “Drive Burner” drop-down and then click “Burn.”

Step 5

Restart your computer with the disc loaded in the drive. If necessary, press “F2,” “F10,” “F12” or “Esc” when the BIOS loads to open the boot options menu.

Step 6

Select your optical or USB drive using the arrow keys and then press “Enter.”

Step 7

Follow the firmware upgrade instructions. The upgrade process will vary depending on the hard drive and firmware version