In the relatively short time I’ve had the MyCloud, I’ve experienced a few problems with it, and posted threads here and got some help. Or I’ve figured out for myself how to get around the problem (e.g. my Twonky FAQ thread).
Now, whilst I’ve never contacted Support directly, I’ve now had three cases raised by them ,and email conversations. The first was regarding the woes with Twonky (as per the FAQ), the second was a Twonky follow up, asking for a debug log to be sent to WD, and the most recent is regarding the poor transfer rate on the ‘USB3.0’ port. The latter was just me posting my findings of copy speeds to confirm someone else’s problem. In the last two cases, I’ve responded that I didn’t need any further help personally, but that I though that there were issues that WD might like to go away and consider; for instane, being a bit more, let’s say ‘realistic’ about the performance of the USB3.0 port in the sales and product documentation. Expectation management, shall we say.
Having said that the USB speed wasn’t an issue to me, as I don’t use it, the next email I received was offering me a refund if I was unhappy with the perfomance of the MyCloud. Yes, there are aspects of the MyCloud that I am unhappy with, and that don’t tally with the ‘1-2-3’ simplicity of the box specification, but I now have it working something like a basic NAS and media server, and I’m fairly happy. Admittedly, I’m a perfectionist, so I expect things to live up to their spec, and will moan if they don’t. And I’m an electronic engineer with experience of building hardware/software systems, and know I’d be unhappy if the MyCloud was a product I’d been involved with…
I don’t use the remote access to MyCloud because it incorporates known security vulnerabilities, and my internet uplink rate is probably not good enough to stream the media I have on my device.
I don’t use the USB port for a backup disk, or use Safepoints because it’s slow, and I don’t have a USB drive big enough to act as a single mirror, and I have my own backup process which works (whereas Safepoint seems pretty flaky, judging by reports here).
I don’t use iTunes server or TimeMachine because I don’t use iTunes (even worse than MyCloud…), and don’t own a Mac.
I do use it as a NAS, for which it seems to be working.
I do use it for the Twonky Media Server, because, in spite of the MyCloud, I’ve managed to get that working is a stable manner.
I think I paid £149 for the 4TB drive. That was pretty cheap, so I think I’ve got value for my money.
Whilst WD Support haven’t really been much use, at least someone seems to be monitoring threads on this forum, and raising support cases, and contacting me about them, and trying to help, even if the only help they think they can offer is a refund to what appears to be an unsatisfied customer. So WD ought to be commended for the unsolicited supoort calls.
On the other hand, living up to my moniker, I do wonder if they think I’m a bit too negative about their product on this forum, and want to stop me using the MyCloud, and stop posting here… Whilst I am rather negative, I usually try to help people with their problems. Just that one way I try to help is by trying to shame WD to do a better job, by continuing to point out the shortcomings of their product…