I’ve attached a SeaGate 3TB using the additional storage USB connection on my My Cloud device, however the device is not recognized. Need help with troubleshooting this.
Thanks!
I’m having a similar problem. Plugged in a flash drive and an external portable hard drive to my new 3TB my cloud and neither was visible. No share. No detection of a USB device.
The external drive was getting power but just not visible.
Support had me do a couple of different resets of the device. Nothing.
The basically said its a bad unit. Just got it yesterday. Had moved my entire iTunes library and 30+ GB of data to the device.
Pissed I have to move it all back, return the my cloud, and start again. Annoying.
