My Cloud 2TB USB port is not recognized

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello guys

i’m using my Cloud 2TB for several monthes now. so far without abnormal issues.

recently i’ve been having issues with my USB port - any USB devicei’m connecting to the Cloud is not recognzied (both external HD or external DOK).

has anyone encountered this problem?

Thanks

2

One simple solution, not the preferred one, is to switch the power to drive. shutdown it down properly and replug the power.

3

thank you

i tried that once but it did not work

HOWEVER, ysterday i did a reboot of the WDdrive (using the Dashboard option) and it seems to fix the problem

thanks