Can't create safepoint

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

I’m having trouble creating a safepoint. 

I have a seagate 2tb desktop USB drive directly connected to my My Cloud. 

The my cloud software recognizing the seagate, but then I click on the seagate to creat the safepoint, I get a quick message that says “Retrieving Partitions” that flashes and then disappears.  

The seagate won’t drop down to be selected and therefore the “next” button never appears.  

I just bought the seagate and have NO data on it.  I plugged it into my PC (Windows 7) today and installed seagate software, but didn’t format the drive.  

Any suggestions? Thanks!

2

If the drive has anything more than 1 partition MyCloud has issues (at least mine did). Try formatting the drive with just one partition.

3

So I just formatted drive with one partition and still no dice. 

Also, when connected to the My Cloud, the Seagate LED does not light up (HD is definitely on and spinning). 

4

I formatted drive again. It has a single partition. 

My computer recognizes drive, but now when plugged into My Cloud, no LED on seagate HD and my Cloud doesn’t even recognize seagate drive at all.

5

Well its possible the USB port on the Mycloud is broken. There are reports of certain drives that do not work on the Mycloud. I wish WD would provide a list of supported drives.

6

Thanks for the help.

Is there anyway to troubleshoot to determine if the USB port is bad vs. the Seagate just isn’t compatible.

The only other HD I have is only 200 gb.  I plugged this is too and still no recognition, but since it’s less than the Cloud’s 2 Tb I don’t think this is a valid test.

Should I send back the Cloud or the Seagate or both!!??

7

uclamutt wrote:

Thanks for the help.

 

Is there anyway to troubleshoot to determine if the USB port is bad vs. the Seagate just isn’t compatible.

 

The only other HD I have is only 200 gb.  I plugged this is too and still no recognition, but since it’s less than the Cloud’s 2 Tb I don’t think this is a valid test.

 

Should I send back the Cloud or the Seagate or both!!??

Even if the external USB drive is not the same size for backup it should still be recognized.

8

Try this, plug the external hd into your computer, do a disk scan if possible, then make sure you do a “Safe Eject” on your computer. After that, plug it into the My Cloud.