I recently got a personal MyCloud device. It works fine but I’d like to back it up so i tried to set up a safepoint on an external USB drive connected right to the MyCloud device.
The USB drive is found but when I am on the “select a drive” page and select the only option present (which is as it should be), I get a quick “Retrieving Partitions” message which disappears but do not get a “Next” button. My only choices are “Back” and “Cancel”. How do I get past this step of the process?
I’m working on a Windows 8.1 laptop.