Hi, I purchased a WD Elements drive from Amazon to use on my MacBook Pro. I just ordered it a couple of days ago and I received it yesterday. So I plugged in the drive and opened Disk Utility. For some reason it is greyed out and I am unable to mount it. See this image for reference.
When I click on first aid I’m unable to do it. See this image for reference.
I went to Apple Menu > About This Mac > Hardware > USB
Fortunately it shows up on here, but I cannot figure out what the next step needs to be to get it to show up, so I can use it.
I’m running MacOS High Sierra 10.13.6 if it matters. Can someone lead me to what my next steps need to be so I can use it? Does it sound like I need to send it back to get a replacement?
Thanks so much!