Unable to move files using Windows Explorer

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

From day 1 after I have WD MyCloud I’ve not been able to use Windows Explorer to move files & folders to & back between my computer & MyCloud except when the file is real small, about a few KB. I can see MyCloud in the Network. I can see all the files & folders there. I can move small file of size of less than about 10KB between my computer & MyCloud. But when the file is any bigger it just hanged there.

I have no problem doing same using WDMyCloud desktop application. A file of about 200MB takes about 20 seconds to move from my computer to MyCloud using WDMyCloud desktop application. So, it cannot be my wifi speed problem.

I rang & talked with the WD tech support. After prolonged trials & errors they blamed it on MS Windows Explorer & said they could not help any further.

I am therefore unable to run any applications (e.g. system backup/recovery, file backup/recovery… etc, except WDMyCloud desktop application) that need to move files between my computer & MyCloud.

Has anybody else experienced this before & resolved it? Most grateful if you share the solution. Many thanks.

Henry

2

Hello and welcome to the WD community.

When yo try to copy the files from explorer, is it remotely with the WDMycloud.com or just locally with windows explorer?

3

I’m copying using windows explorer. Just drag and drop.

4

Also, thanks! I’ve used WD Products for years and never had any issues. I never seen anything like this.

5

Sorry wrong post

6

Thank you ArMak. 

I do so locally within my home. I do not intend to or need to access MyCloud from outside of home.

I forgot to mention that my desktop computers (2  units) run Win 7 Pro. My laptop runs Win 8.1. I can move files back & forth among my computers freely using Win Explorer. Each of the computers can also move file between it & MyCloud using WDMyCloud appln. As mentioned earlier, it take less than 20 seconds to move a file of about 200MB from my computer to MyCloud. But files cannot be moved between any one of the computers & MyCloud with Win Explorer  except when the file is very small.

In sum:

Among the computers – Win Explorer no problem.

Between any of the computers & MyCloud – can use WDMyCloud appln only. Win Explorer is ok only when file is very small.

Pl help. Thank you.

Henry

7

I bought MyCloud primarily to use it as a NAS to store system backup images & data files when running Windows Backup and Restore utility or EaseUS Todo Backup. Now I can’t do that. :cry:

Henry

8

Allow me to add more observations:

  1. I have no problem using Dropbox which is over the net. It does not require special or proprietary application. Just drag & drop, copy & paste, cut & paste in Windows Explorer. It works just as if it is a folder on my computer. If only WDMyCloud works the same simple way.

  2. It appeared that every time I launch WD MyCloud desktop application Windows Explorer wid stop working & give me application error Event ID 1000. So far, I cld not find explanation for or solution to this error on the net.

Henry

9

Just an update.

Western Digital support team have been patient & helpful in trying to solve my problem, albeit to no avail.

I finally found an old modem / router to replace the currently used Aztech DSL7002GRV(S) as suggested by the support team. Lo & behold! The problem was gone.

So, it is the Aztech modem / router that is giving me the problem. I’ve contacted my ISP (which provided the modem / router) as well as the manufacturer Aztech to resolve the problem.

Cheers!

Henry