I’ve been the last three days serching the forums and the Internet but i cannot find an answer.
The situation is as follows:
I have installed WD My Cloud in my LAN (BT Hub 3), using the Gigabit port.
I run the setup from my main PC (Windows 8.1 64bits), everything goes fine. (updated to latest firmware v04.01.02-417)
I have set up a couple of users, and a few shares (some public, some not)
I have managed to map the shares as networks drives in windows without a problem.
Using the WD App I can upload content from my PC to the WD My Cloud at a very good speeds.
Using windows explorer, I can navigate through the uploaded content, I can view the files and open them, and I can also copy them back to my PC and even delete them. All very nice and fast.
The problem comes when I try to copy a file (or several files and folders) from my PC to the mapped network drive using windows explorer (as if they were any other drive in the PC), it starts and in a second the copying speed gets reduced to 0 Kb/s and get stucks there. I can cancel the copying, but I cannot access the WD My Cloud anymore until I restart it.
This happens everytime.
I tried to do the same from my laptop (Windows 8.1 64bits) with the same results. It also has happend if i add the share in the ES Explorer in any of my android devices.
This has big implications, as I cannot use the drive for the Windows File History feature, as it crash as soon as it tries to write in it, or as a normal network drive so I can redirect downloads there, for example.
In summary, with a mapped drive I can list files, read files, delete files, copy files, the problem comes when i try to paste something in the mapped drive.
It also happens if the drive is not mapped and I access like \mycloud\share and try to paste something.
Is the unit faulty?
Do i have to enable an specific setting?
Any specific port I need to forward in the router?
Do I need to use a specific username in the share?
Am I missing a required service in Windows?
Should I contact the WD support (as I bought it on Saturday)?
Thanks in advance for your help.