Hi guys, when i try uploading over windows explorer in windows 10, i get to transfer not more than couple of megabytes, then my network and the WD myclud crashes. I have no problems downloading from the drive via windows explorer, but upload does not work.
What io have tried so far with no success
updating latest WD firmware, full disc scan, full network and router reset
SMB is enabled on PC, drive is mapped
Both PC and drive are the same workgroup, credentials exist in windows credential manager
Mycloud moved from static to dynamic IP
How is the Windows 10 computer connected to the local network? Using WiFi or using Ethernet? Do any other computers/devices on the local network have the same problem copying files to the My Cloud? Is the My Cloud reaching its full capacity? Does the My Cloud Dashboard indicate any Alerts or Warnings?
Some basic troubleshooting steps:
Disable any third party firewall/security software on the Windows 10 PC.
If using WiFi, connect to the local network using Ethernet instead (if possible).
Avoid using any sort of powerline or range extenders between the Windows computer and the My Cloud.
Make sure the My Cloud is directly connected to the local network router.
Check the Windows 10 Event Viewer logs to see if they list any issues at the same time as when the copying to the My Cloud hangs or drops.
Thanks, so i narrowed the issue down to WiFi only. All is working fine over Ethernet.
One thing i tried is to disable the auto 2.4/5Ghz band switch and operate only on 2.4ghz, and this prolonged the upload time to approximately 1 minute over WiFi, and then again everything crashes
Any other suggestions on what network settings to change?
I use no externeders, My CLoud is on half capacity and there are no Alerts or Warnings on the Dashboard. My cloud is directly wired connected to the router (Archer C6)
If it works fine over Ethernet but not WiFi then the problem isn’t with the My Cloud but either with your network setup (like router WiFi settings), or on the computer itself. Things to check on the computer. Disable any third party security/firewall software as a troubleshooting step. Check the WiFi adapter properties and see if there is an option that allows WIndows to control the power or sleep mode of the WiFi adapter. If there is such an option, disable it and see if the issue persists.
