Unable to Connect with Network Server


#1

Unable to connect to the firmware update server. Please check the network connection and try again.

I can connect to MyCloud Mirror from my PC, and my PC has access to the Internet, but for some reason, MyCloud Mirror can’t access the Internet. I rebooted it, but no joy. Any suggestions?


#2

Have you tried updating the firmware on the drive Manually?

https://support.wdc.com/knowledgebase/answer.aspx?ID=10440


#3

Seems to me that enabling SSH and/or port forwarding required for remote backup causes the problem.

Similar firmware update problem both on My Cloud and MyCloud EX2 Ultra. Both stuck on 2.30.196


#4

Suddenly it has worked at least on the EX2 Ultra.
So I had to update the other one manually of course.
Strange …