I purchased a WD my cloud mirror 4tb a few months ago, and all has been going well. i configured it with a static ip 192.168.0.10 and created network drives on my various machines. all of which easily connected to the folders on the my cloud mirror.
Yesterday i changed BB provider to BT and was sent a new BT hub. When i attached via ethernet my cloud mirror to it i have been unable to connect to it. i tried using the dashboard software and using the ip in explorer, but none of these method’s work. It seems to see it’s there, but be unable to connec to it see attached pic
i assumed it must be a configuration issue with my new hub, but when i plugged my old netgear one all back in, that can’t connect to it either. The mycloud mirror has a blue light as normal at the power indicator and initially both drives 1 and 2 have blue lights initially, but then they fade out and don’t come back on again. I previously had the device configured in mirrored raid (raid 0 is it?, both drives contain identical info if that has any baring)
Any advice on what to do much appreciated. I’m thinking a reset, but will that loose all my data?
Thanks in advance