I have an upgradable device (WDBCTL0040HWT-10 but it does not give me the option to upgrade to OS5. I went to check for updates and got this message:
“Unable to connect to the firmware update server. Please check the network connection and try again.”
I can access the drive remotely, so I assume my internet network connections are ok and I can log onto the console so I assume my network is working fine!
I noticed that even though I have it on automatic update it has not updated since dec 2020. I am on firmware version 2.41.116.
Have you tried downloading the v5.x firmware file and manually installing it through the My Cloud Dashboard?
My Cloud OS 5: How to Update From My Cloud OS 3
My Cloud OS 5: How to Update Automatic & Manual from My Cloud OS 3
My Cloud OS 5: How to Manually Update From My Cloud OS 3
My Cloud OS 5: How to Update Manually From My Cloud OS 3 Without Internet Connection
My Cloud OS 5: How to Auto and Manual Update Firmware
WD My Cloud Device Support