Unable to access MyBookLive Duo's folders

WD Legacy Products My Book Live Duo
1

I have an issue and it only happen yesterday. I am unable to access the folders in my WD Mybook Live Duo using my laptop.I can still login to the dashboard. however when I click the existing shortcut to my folder it prompt me for the username and password. I key in my username and passowrd. It indicated it is not valid. I have since log in to dashboard and reconfirm the password. I also reconfirmed and access it using my Iphone using the WD app which I can access it.

I also notice that the NAS do appear in my network however it is not accessible on clicking.
I was wondering is it due to Homegroup and Workgroup issue? As I notice that my laptop has since change to Workgroup and my NAS (from dashboard) has indicated Homegroup.

Can anyone advise me?

2

If you are using Windows 10 and it has just done a major update, try my solution (Reply 6) from

3

Anthony_Liska

Thanks for the info… I am not on Window 10. But I believe it is due to recent update…
I will try it tonight. If not I may just remove the recent updates.

Thanks again.

4

Anthony, It does not work. I am using window 7 home premium edition.
I use to be able to map. but now mapping they ask for credential.After input my id and password… it still doesnot work

Anyone who has this problem can advise me?

5

Just to add more

This is the error when ever I try either map or create a shortcut to the share folders.
I am totally lost…

6

Hi Raymond, my post was for Windows 10. Sorry, I’m not sure what can be wrong with Windows 7.