Unable to access https://files.mycloud.com/login.php

Howdy,

I am unable to access My Cloud OS3 End of Service | Western Digital

I have tried on different mobile devices on different service providers, as well as on Windows 10 devices.

I can access MyCloud via the MyCloud Android App, and via networking mapping, but not the MyCloud website.

Unfortunately https://downforeveryoneorjustme.com/ suggests that files.mycloud.com is available.

Is anyone else having this problem?

I’m experiencing the same problem.

I access www.mycloud.com but when I try to log in, the page My Cloud OS3 End of Service | Western Digital cannot be loaded. The browser just hangs trying to access the page and then gives a 504 HTTP error (“took too long to respond”).

I have reproduced the issue with Chrome, Safari and Firefox with the same results.

I believe WD has to fix something on their servers – as usual.

I’m having the same issue. Their status page says things are fine. I’m new here. Is there any place we can report this/submit a ticket so that it goes to support?

Yes, Andrei, you can go here and report the problem after signing up:

https://westerndigital.secure.force.com/ind/?lang=en_US

I already have, for your information.

Okay, thank you, I just wanted to know for the future.

If I may chime in as well, I as well had this issue all night tonight. The same issue occurred about a few weeks ago too. But like A.Cintoli mentioned reporting it seems to be best option.

Something I learned from the past is, the more people who have the same issue prompts the IT / Tech department to look into the matter. Hopefully it gets fixed soon as I am sure majority of us needed to access our data for different reasons.

Before I even seen this post here, I had as well filed a report earlier when it happen to me.

Hi,

I tried a few minutes ago and had access again. Thanks to A.Cintoli for informing the support!

My pleasure! And WD didn’t even give me feedback :slight_smile:

Looks like it’s down again… :roll_eyes:

Yes it is down again, no access via web or via mobile app.