Two MyCloud servers in Plex and no data in Plex after upgrading from OS3 to OS5

My Cloud OS 5 Personal & Network Attached Storage My Cloud Pro Series
1

Hi guys,

I have recently upgrade my PR2100 from OS3 to the OS5 (5.15.106). I have done everything right following the instructions and the upgrade was successful and i am able to access my data through web and app. Main reason i have pr2100 is running plex. So after that i installed plex media server as described in Plex instructions (PlexMediaServer-1.23.5.4801-bc4dd58bb-MyCloudPR2100_OS5). There were no errors with the installation of PMS. Then i opened plex and what i found was nothing. It seems that the migration of my plex data wasn’t successful and all plex data were missing.

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Also, something really strange was happened to the mycloudpr2100 server in plex. Plex now shows me 2 servers - one unavailable and one available.

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Can’t tell where the problem is (mycloud or plex) but guys where are my plex data?

I’m really frustrated!

Please fix that now.

2

Looks like Plex created a new Server for some reason.
The Data that Plex indexes reside on the HDD and not inside of Plex so the quick solution is to create a new Plex Library on the new server.

3

Thank you for the quick response but losing all my data and start all over again by creating a new plex library is not an appropriate solution for me.

4

From my investigation, this is because the /mnt/HD/HD_a2/.systemfile/OS3_Apps_Backup/Nas_Prog/ folder was not present after upgrading from OS3 > OS5 so PMS created a new server.