True Image WD Installation Error - Build 39676

Software WD Utilities
1

Hi all,

I have a problem installing True Image WD on my Windows 11 PC to clone the disk currently installed on my notebook to a new WD Black.
When the installation gets halfway, I get this error:

Installation has failed. If you have any antivirus software installed, disable it and restart the installation. If the error persists, contact the Acronis support team. Failed to register module C:\Program Files (x86)\Acronis\TrueImageHome\ti_managers_proxy.dll. HRESULT -2147024703. Contact your support personnel.

I have already tried to reinstall the product by disabling the antivirus, but nothing has changed. The error is the same as before. I took the log from the temporary installation folder but I don’t know what to look at and I have no way to attach it to this post.

Can you help me understand why?

Thanks
Semola

1 Like
2

Is this where you got True Image?
Western Digital Product Software Downloads

3

Have you tried installing it with administrator privileges?

4

Yes

5

Yes, I also tryed to run directly installer (atih_installer_shell_oem_standard.exe) after unzip exe file without resolution.

6

https://care.acronis.com/s/article/63335-Acronis-True-Image-Installation-fails-with-error-Module-C-Program-Files-x86-Acronis-TrueImageHome-ti-managers-proxy-dll-failed-to-register?language=en_US

7

Hi,

thanks for pointing me to the new version to download
I’ve installed the new version and run it without errors.

Semola