Trouble Formating "My Passport" for Mac and getting it up and running

WD External Drives External Drives for Mac
1

Hi There,

Hopefully there is some one that is a bit more techy than I am that will be able to help me with this.
I just purchased a “My Passport” 3T, for my MacBook Pro which I purchased in
Jan/17. (Mac OS Sierra 10.12.6)
I HAVE to back it up as the memory is almost full, I take a lot of photos. My old external hard drive is full.

I purchased it and followed the instructions for my Mac. It seems to have down loaded OK, but it is locked.
When I follow the instructions for unlocking it, it just sends me in a loop, but doesn’t unlock it.

I have included screen shots from my computer.

IMG_5237
IMG_52372448×3264 2.26 MB
IMG_5235
IMG_52351730×2307 1.8 MB
!

Any advice would be more than welcome.

Thanks so much

Diane 745

2

Hi diane745,

Is your drive is password protected?

Also, you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support if you are having trouble with the form.