Trouble Formating "My Passport" for Mac and getting it up and running

Hi There,

Hopefully there is some one that is a bit more techy than I am that will be able to help me with this.
I just purchased a “My Passport” 3T, for my MacBook Pro which I purchased in
Jan/17. (Mac OS Sierra 10.12.6)
I HAVE to back it up as the memory is almost full, I take a lot of photos. My old external hard drive is full.

I purchased it and followed the instructions for my Mac. It seems to have down loaded OK, but it is locked.
When I follow the instructions for unlocking it, it just sends me in a loop, but doesn’t unlock it.

I have included screen shots from my computer.


Any advice would be more than welcome.

Thanks so much

Diane 745

Hi diane745,

Is your drive is password protected?

Also, you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support if you are having trouble with the form.