So I can set my FTP Access to ‘on’ but then there’s no port forwarding options that come up. Anyone have any idea why, and how I can fix this? I really need to enable external access to files via FTP.
Thanks!
Port forwading at the router on port 21 (FTP). You can instruct the MyCloud to try to open arbitrary ports with upnp, but a hard-set port forward tends to work better in my experience. You do that at the router, not the device hosting the service.
I have set up the port forwarding on the Sky box router however this is still all I can see on the dashboard:
Is there anything else I need to do so it shows the additional bits as outlined in these directions here? Steps to Turn On and Setup FTP Server Access on My Cloud
See the little info balloon next to FTP access? Click on it. It should give you more info on setup.
I have not used FTP for ages-- Prefer to use sftp over ssh myself. Still, FTP uses port 21 at the router. Dont quote me on this but I think the webUI’s user creation section also applies to FTP. Make a port forward rule at the router to pass port 21 to the MyCloud’s IP address, then configure your client to use Passive mode. The instructions they give on the linked document for port forwards will have the MyCloud attempt uPnP port forwarding, but this can be problematic on some routers, since they will have the port’s forwarding time out after awhile. Setting it manually with a hard forwarding rule will fix that.
What port are you forwarding to port 21 on the Mycloud?
if you’re forwarding port 21 then that might be the issue , try forwarding port 2121 on the router to port 21 on the mycloud.
The connect to your external IP address at port 2121 using passive mode.
I feel I’ve done everything and tested all kind of different possibilities with this, but it’s still not showing the Port forwarding section on the dashboard. Any one have any ideas how to contact a support specialist on this?
To be clear:
The Mycloud is NOT a router. When you define a port forward rule on the MyCloud, it just tells the MyCloud to do a uPnP forward request against the router. The router will try to honor the request, but it likely wont “Stick” very long. The router will close the forwarding rule after a timeout period. uPnP is great for transient services, like playing video games, where a temporary forwarding rule gets made for a few hours.
For real system daemons that need to stay up for days, weeks, or months at a time, you need to set a permanent forwarding rule at your router.
That is done at your router’s dashboard, not the MyCloud. If you set a permanent forwarding rule at the router, you do not need to worry about any of the uPnP forwarding junk on the MyCloud. The router will take care of it instead.
Yes I know, and that’s exactly what I’ve done. I’ve set up port forwarding on my router, but still the port forwarding options as outlined in my first message are not showing…
Thanks
Not necessary. Dont stress about it. As long as the router is pointing the traffic at the MyCloud’s IP, and at port 21, the mycloud will be able to respond.
Having the mycloud try to set up the forwarding is unnecessary with a static forwarding rule. Port forwarding not showing up in the dashboard is not somethig to worry about.
Generally the My Cloud uses Port 21 for FTP access (both local and remote access). There is no further configuration on the My Cloud Dashboard other than enabling the FTP option. Typically one has to setup a port forwarding rule within their local network router/gateway to pass the FTP/Port 21 traffic from the Internet to the My Cloud device.
Consult your router’s documentation and administration setup screen to enable port forwarding. It is also recommended to give the my Cloud a static IP address (or reserve an IP address for the My Cloud within the router/gateway) if you haven’t done so already to avoid any potential issues like loss of IP address on My Cloud or network router/gateway restart.
Some broadband providers block access to FTP service on their clients connections. When you have configured both the My Cloud for FTP and enabled port forwarding to the My Cloud within the router/gateway you can perform a test using http://canyouseeme.org/ to see if your broadband provider is blocking the FTP Port 21.
If your broadband provider is blocking Port 21 then you can configure the router/gateway’s port forwarding rule to forward another port (for example port 2121) to the My Cloud Port 21 (example external port 2121 to internal port 21). Keep in mind that if you do change the external port number you must also change the port number used by the client FTP software to use that same number. So for example in the remote client FTP software you would change the port from 21 to 2121.
For local network FTP access to the My Cloud, for computers/devices on the same local IP address network, you do not need to use port forwarding.
