I’m attempting to get external FTP access running on my recently purchased MyCloud EX4100.
The box is up and running. I have configured my router to open ports and forward them to the appropriate internal static IP. Under cloud access in the settings menu it is reporting ‘Connected’ and ‘Port forwarding connection established.’ I can access the control panel by using my public IP and login. I can access FTP inside my local network. Most things working!
However, I cannot access FTP through my public IP. FileZilla will connect to it, but then it will hang when trying to retrieve the directory listing. This is vitally important as external FTP access is to be one of the main uses of the NAS.
Could anyone offer any assistance? Setting up FTP servers is new to me, I’m reading in some places you have to open ports for passive mode (the EX4100 seems to only offer passive rather than active mode transfer) but then I’m seeing others says opening more ports isn’t necessary.