Last night I updated the firmware of the My Cloud 3TB drive from 4.00.00-607 to 4.00.01-623 using a Windows desktop. I had not installed any other 3rd party applications or modified system files on this drive. So far, so good. The speed of copying a 1GB file from an Ethernet connected (wired) desktop went from 30-33 Mb/s to 44-47 Mb/s. The dashboard is also performing a lot better. It’s only been about 12 hours, but I have yet to experience any connection issues. Below are the steps that I took to update the firmware. Not all the steps are necessary, but out of an over abundance of caution these are the steps I usually follow when flashing firmware on a LAN attached device. Btw, I update directly from a wired Windows desktop/laptop to avoid Internet traffic and wireless interference issues while updating. Some of these steps are mentioned in the release notes and others I learned elsewhere, so I take no credit for them. I’m just posting them here as a reference for those that also want to update from their desktop. I’m not responsible for any issues that might come up while using this process or if you brick your drive. I have no relation to WD.
Download the firmware to a folder in your desktop, unzip to get a file named sq-040001-623-20140904.deb.(DO NOT rename this file)
Disconnect any external drives attached to the USB port (Use the WD Dashboard to remove them safely and wait until the number of shares is reduced by one)
To update try using a browser with just the one tab with the Dashboard open
Open the WD My Cloud Dashboard UI. Go to Settings >> Firmware Update. Under the Manual Update section, click the Update From File button. A pop up file explorer window will open. Browse to the folder where you saved the ssq-040001-623-20140904.deb file and select it. You will see an Install Firmware Pop Up - Select Install and Reboot
NOTE - Once the updating process starts Do Not interrupt the process as it might brick your device.
5.You should see another Pop Up window with a blue progress bar (While installing the process pauses at 10% for a while then jumps to 60% for a couple minutes, then 70% for a few moments and to 90% for about 1 minute then another pop up comes up telling you that the drive is rebooting… be patient)
- After it finishes updating perform a full Shutdown via the Dashboard. Then unplug My Cloud drive and plug it again. When it comes back up re-connect any USB external drive(s). You might get a USB connection error. click OK to ignore it. I don’t know why this error happens, but my external drive appears to work fine.
I hope this helps someone.
Edit: I do not use the DLNA Server or iTunes (Both disabled) If you use these your mileage might vary.