" the request failed due to a fatal device hardware error " help?

WD External Drives WD Portable Drives
1

Hi everyone , i have this problem shown in the picture below.

1220×751 395 KB

i have used another usb cable and i used another laptop but that didn’t work , any solution ?

2

Hello,

Try running a diagnostic using WD DLG.

Data Lifeguard Diagnostic for Windows

3

this is what i got

Test Option: QUICK TEST
Model Number: WD My Passport 0820
Firmware Number: 1007
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 05:29:33, June 23, 2016

Test Option: EXTENDED TEST
Model Number: WD My Passport 0820
Firmware Number: 1007
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 05:29:40, June 23, 2016

Test Option: WRITE ZEROS
Model Number: WD My Passport 0820
Firmware Number: 1007
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 20- Delete Partitions error!
Test Time: 05:30:08, June 23, 2016

4

These are my results, I have no idea what it means. The drive worked fine last week.

Test Option:
QUICK TEST
Model Number:
WD My Book 1230
Unit Serial Number:
[Deleted]
Firmware Number:
1065
Capacity:
0.00 GB
SMART Status:
Not Available
Test Result:
PASS
Test Time:
19:46:07, July 17, 2016

Test Option: EXTENDED TEST
Model Number: WD My Book 1230
Unit Serial Number: [Deleted]
Firmware Number: 1065
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 19:46:30, July 17, 2016

Test Option: WRITE ZEROS
Model Number: WD My Book 1230
Unit Serial Number: [Deleted]
Firmware Number: 1065
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 20- Delete Partitions error!
Test Time: 19:47:54, July 17, 2016

5

I have the same problem. I really need the data so don’t just want to send it off to the service centre to get it replaced. The HDD is a WD My Passport Ultra 1 TB. Can someone please give me a solution of how I can try t fix it either myself or through the WD service centre? URGENT