Fatal device hardware error - My Passport Ultra 1TB


I have My Passport Ultra 1TB external HDD and when I try to open any folder inside the HDD, an error popping as “The request failed due to a fatal device hardware error”.

I have important documents in that HDD but am unable to access them… Please help me sort out this error. :sob: :sob: :sob: :sob:


Hi @Leesbrue09,

Please contact the WD Technical Support team for best assistance and troubleshooting:

When “the request failed due to fatal device hardware error” occurs, your device turns inaccessible. This error usually occurs while attempting to transfer/copy files and suddenly the Windows OS fails to recognize the input or the output devices.

To fix the error you can try the below DIY methods:

  1. Check the SMART status
  2. Run an error check
  3. Run CHKDSK scan
  4. Initialize the disk

Further, you can also check the below link to know more troubleshooting methods that can help resolving the issue:

Hope it helps!