Error when open Folders in My Passport Ultra

WD External Drives External Drives for PC
1

Receiving an error: The request failed due to a fatal device hardware error.

2

Hi alsolaih1 ,

It seems that the drive is not working. You should check the drive for problems using the below link.

If using Windows OS:
https://support.wdc.com/knowledgebase/answer.aspx?ID=940

If using Mac OS:

Thanks!