The Backup disk image could not be created

Legacy Products My Cloud OS 3
1

Hi, I just started to use the WD My Cloud product for my personal backup. I am trying to use Time Machine tool from my MAC (MacOS Sierra 10.22), firstly it can detect my WD storage, start the backup from time machine, but after some time it shows an error saying ‘The Backup disk image could not be created’. I am sharing the picture here. Please suggest me to the way forward.

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Regards/ M Kabir

2

Hello,

Are you creating the backup to a private share?

Please try resetting the unit and test that again.

3

Dear Morel,

Thanks for reprly.

Ya, I am trying to do into private share.
Are you suggesting to default reset or WD format?

4

Just a 4 seconds reset.

Press and hold the reset button for 4 seconds and let the unit restart and test that again.

5

Hello, I am having the same issue I have rest, rebooted, renamed the backup folder, turned on and off the time machine backup and still am receiving this exact error. I am running Mac Os 10.12.3 and my WD my cloud is firmware version 2.30.165.

Please help!

Thanks!

6

Hi guys !!

Anyone found the solution ?

7

Anyone find a solution to this as I am now also getting this error?

Thanks

8

Anyone?

9

I also have the same issue here.

Have tried all resets including full factory reset.

Drive works fine to transfer data via drag and dropping of files from all devices

Cannot create a Time Machine backup disk image on either of my MacBooks and has the same error as the image above

Has anyone any idea on how to solve this?

10

I am having similar issues and created the following thread but had no response as of yet:

11

I’m having the same problem with Mac OS Mojave and a WD My Cloud EX2 Ultra running OS5. I’ve tried everything. Reboot the device. Delete and rebuild the share I’m using (including setting it up again in Settings / Mac Backups). It stopped working about 10 days ago, and I only just now noticed it wasn’t working when I received a notice from Time Machine that last backup was a while ago. I don’t see a solution in this thread, but perhaps by reviving the thread someone will have better ideas.

12

Note the single bay/single drive My Cloud (the subject of the My Cloud subforum) is not supported by OS5. There is a specific subforum for the OS5 including a subforum for the EX2 Series running OS5.

If you haven’t done so already, post to the OS5 subforum for your device to see if there are any updates, workarounds, or solutons to this Time Machine issue on OS5 supported devices.

13

OK. Will do. Posted here because it exactly matches my problem - just different device.