Sudden loss of remote access

Legacy Products My Cloud OS 3
1

Hello everyone, 

I’ve been using the mobile apps to access my cloud for months now, but today when I tried to get in, it said the cloud was offline. I also saw the apps had updates, so I installed those, but now it still says it’s offline. It could be my home network is down, but I have no reason to think that is the case. Does anyone have another possible reason for this? Thank you all for any help you can provide. 

2

Hi, welcome to the community.

Im sorry to read that you are unable to access the drive remotely.

If you have tried to uninstall the app and re-installed it and still have the same issue, try using a computer, if that doesn’t work might be your network.

3

its the same from the ios app and android app all showing network connection errors.