Sound does not work

hi

i have this  WD TV HD Media Player (model:WDAVN00).

white the files .mkv de sound doesnt work :S

anyone know some solution

Thanks

Re-mux the files with compression off in the headers for both audio and video.

Must likely, this files have an audio codec that is not compatible with your WD TV:

Please visit the link below, follow the instructions and post the full information of the media info:

http://wdc.custhelp.com/app/answers/detail/a_id/2745/session/L3RpbWUvMTMxMTc5MTY2Mi9zaWQvcipCY3IyQWs%3D

WD TV gen1 or gen2? Media info file?