I, like several others that have posted here, was having no luck getting the email links to files (that the WD My Cloud device generates) to work. I would select a file using the WD My Cloud application, generate an email link, then email that link to a client… but it would never work… my client kept getting “User Not Authorized” errors, even though he should have been able to download the file without any further authorization, as the email link alone “authorizes” my client to download the file.
The “email link” feature has never worked for me, and the errors seem to have been introduced with the last firmware update.
Well, here’s the good news: I was able to solve all of my “email link” problems by doing a “FACTORY RESTORE/SYSTEM ONLY.” This did not delete the files on my server, but I did have to re-create all of my users, re-do all of shares, reset all of my settings, and I had to re-connect all of my cloud devices. But, it solved my “email link” problem.
The “System Only” restore also solved another problem that was annoying me. Ever since the most recent firmware update, I kept getting these double log-in dialogues. First, I’d enter my email address and password to get into my server, but then I’d immediately get presented with a second “Network Password” dialogue box. That was annoying for me, but sometimes my client would get hit with the same “Network Password” request when he would click on an email link to a file on my server (something that he should not have to supply).
Well, doing a “FACTORY RESTORE/SYSTEM ONLY” also solved the Network Password problem. After the “System Only” restore, the server is no longer asking me for my Network Password.
So, I know it’s a pain, but I would recommend all of you to do a “FACTORY RESTORE/SYSTEM ONLY.” It might solve a lot of your problems. In my case, it solved my “email link” problem and the annoying “Network Password” problem.