Today I shared some files with a client via a link which would take them to the My Cloud folder where they can then download the files.
The problem is that the person I shared it with said that the links appeared to not be working. When he clicked the links, he was taken to the My Cloud webpage which showed an error saying “cannot connect to My Cloud” or something along those lines.
There were a few troubleshooting steps which were all done but the third step was something about approving a certificate. Can you please tell me exactly why the links that I send do not work and how can the certificate be approved?
The browser that I used to test this issue was on Google Chrome. I tested it on a computer that was not my own (at work). I clicked the link which I had sent to my client and it showed me the error message and said I cannot access the files.
Can someone urgently help please? I am using a macbook pro at home, the My Cloud is connected through my network at home and is updated.