I bought the WD My Cloud yesterday. Tried to set it up last night. No end of trouble. I have tried all day today to get it to work. No password email sent to me. I got online and found that this has happened to others and is a problem at WD end. I get that sorted by inserting my email address and ‘forgot password’ (even though I never got the link to get one in the first place). Then I get a ‘network credentials’ issue that I can’t seem to get around. I look this up online. This has happened to others too, Taken advice and still can’t find what the issue is - tried every username and password combination. Everything is consistent with what is listed under ‘Credentials Manager’ on my laptop (running Windows 10). I thought that at least I will download the software to see if I can do a backup of my laptop (the whole purpose of the purchase). It asks for login credentials, so I put the username and password in (that I got by clicking ‘forgot password’ - see above) and nothing happens - again and again. It doesn’t say ‘wrong password’, it doesn’t say there is a network credential issue - it just says nothing and I cant move beyond that point. So I have no idea how to look this up. I look at tutorials and how to do a backup and the tutorials show files for a back-up app. I downloaded the correct software, but still I don’t have the files that should be there according to the videos on Youtube. So I uninstall and reinstall the software - still not the same files (in fact - none at all). I am sure if I paid my tech support person to fix this, he could. It will cost me though, and has cost me already in time - an entire day of mucking around. This is just too hard - every step of the way. I have run out of patience. Will do a backup through MEGA (encrypted up/down cloud storage online) where I don’t have these problems (and I get 500 gb for free) and get my $297 back for the device. This has to be the most unintuitive and ‘glitchy’ device. Perhaps only usable for the highly tech savvy. I mistakenly thought this would be pretty easy. I was wrong.
Hello,
As a recommendation, try creating a case on the following link and provide as much details as possible.
Hi ERmorel,
Thanks for that, nice of you to recommend that :).
But I returned the product and got my money back late yesterday after posting. I was thoroughly annoyed (as you could probably tell ;-)). A ‘large filing cabinet’ that is that difficult to set up is more time out of my life than I am prepared to give beyond the hours I already spent mucking around with it.
Mega.nz is so much easier, so I’ll just back up my laptop and share files there. I know they are different ‘beasts’ but essentially do the same thing. I already use MEGA for sharing professional work across teams and it works seamlessly (for over a year now), so I’ll just set that up for the remainder of my ‘stuff’.
Thanks once again.
Kind regards,
Sue
Sue Richter
