I have a problem with my Gen 1 2TB My Cloud drive. It’s broken.
I think what did it was trying to update my Gen 1 device with a firmware version meant for Gen 2 devices only, and so now when I turn the device on all it does is flash yellow, turn solid (yellow), and then the LED turns off completely.
I’m running Mac OS Sierra 10.12.2 on an early-2015 12’’ MacBook and I don’t mind losing the data that might be on the drive. Does anyone know what to do?