Smartware will not see MyCloud 4TB drive

Legacy Products My Cloud OS 3
1

Hi folks,

There are two kinds of computer users. Those that have lost data and those that will. I currently back up to One Drive, a Seagate NAS, which is full, and a portable drive at the same time.

I just bought & installed a MyCloud 4 TB drive to replace the 2 TB Seagate NAS drive. I also have a WD Ultra Passport 2 TB drive. Smartware is seeing my Passport, but not the cloud drive. Am using Win 10 as the O/S.

Is there a way to get both recognized by the software at the same time?

Thanks in advance for any advice.

Best regards, Bob

2

Almost forgot to say that I can see the cloud drive in the file manager under the network folder.

3

Hello there,

Make sure that you firewall or anti virus is not blocking the drive from showing up on the software, there should not be a problem with both drives appearing on the software.

4

Thanks for the reply, however I can see the drive under the network folder in file manager. What do you think about uninstalling Smartware and then reinstalling it? Would the software then discover both drives?

5

You could try that to see if it helps, and if you get the same results then i recommend checking your anti virus and firewall software.