First post here. Same problem by many
I have a workaround that did the trick for me.
Again the backup and original files did not match. BUT WD Smartware reported the missing files as backed up. My guess is that I pulled out the Passport drive BEFORE the backups completed but AFTER the WD Smartware software recorded them AS backed up. Hope that makes sense…
Backup style is set as continuous.
Backup type is selected files.
Files have been backed up already, at least partially
Uncheck the directories in question (In my case a picture directory)
Click on “Apply Changes”
Wait till WD Smartware stops “copying files”
Click “Disable Backup”
Reclick the directories in question.
Click on “Apply Changes” again.
Click “Enable Backup”
(possibly the disable/enable backup step is not required , but those were the steps that worked for me)
WD Smartware started to "copying files’ but this time a lot longer. I then checked the directories again and the new files were correctly stored in the backup. … finally.
By the way the “number of files backed up” never changed
Using the clock button (when It appears) did not work
Changing backup style did not work
Software version is 2.4.1
Hope this helps…
And to WD … fix the problem!!!