Slow blinking blue light?

My Cloud Home - Personal Cloud Storage My Cloud Home
1

My WD MyCloud NAS has gone “off-line” and has a slow blinking blue light on the front.

I’ve tried power cycling (removing & reconnecting the power).
I’ve checked & changed the Ethernet cable.

No change.

Any suggested fixes before I attempt a “soft-reset” (4 seconds with the power on)?

Thanks

2

@ Nick_Hoskings

If your device has a slow blinking blue LED, then you do not own a My Cloud Home.

User Manual for a My Cloud Home.
WD Documentation

3

Apologies, a My Cloud home NAS, single bay 2TB.

Issue is the same though, slow blinking blue light on the front and off-line.

Any help appreciated to get it back on line.

4

Most people see it as a white LED.

There is no reason to obfuscate the issue by calling it something else unless it is a different unit then it is not a My Cloud Home and in that case you should post in a different subforum.

Cheers.

Slow Breathing * Power Up or Booting

  • Data Transfer from a USB drive
  • Shutdown Started from the Mobile App
  • Reset Button Pressed
  • Power Button Pressed (My Cloud Home Duo Only)
  • Both drives failed, removed or replaced (My Cloud Home Duo Only)
  • One drive failed, removed or replaced (My Cloud Home Duo Only)
  • Used drive added (My Cloud Home Duo Only)
  • WD Server connection issue (Device Offline)

Need more help?

5

Hi NoPlex

Apologies again if I’ve got the wrong name for it!

My Cloud (nh)
My Cloud (nh)560×1600 91 KB

The blue light on the front is now solid on (no changes made by me).
However, the device still appears off-line when trying to access via the web.
What I’m after is some advice on how to get it back on-line and/or retrieve my data from it.

Thanks,
Nick

6

No apologies needed but you should post in the correct subforum because 99% of the ‘Home’ owners here do not know what you are talking about with the ‘blue light’.

If you simply go to the WD community landing page, you will see your unit’s picture listed on the left side. Simply click on the OS3 or OS5 subforum and it will lead you to their subforums with owners who know what you have.

Cheers.
https://community.wd.com/

7

Look at this image and if this is what you own, what is the firmware? If it’s 04 then you own a 1st generation WDMYCLOUD with OS3. You can no longer connect to the internet with it.

image
image374×268 10.5 KB

My second generation with OS5

image
image378×282 11.5 KB

8

Hi cat0w,
It’s a “My second generation with OS5”.
The front Bule light is still slowly blinking.
Reading the User Manual I can’t find problem that is indicating.

9

Hi NoPlex
I’ve started a new thread on the OS5 subforum as suggested.
I hope this may get some more accurate help for the issue.

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