Device is offline with a slow breathing light for several hours

Since yesterday afternoon, my Cloud Home storage which is a 2TB has been offline. It started after a power cut and hence it never came back online.

It keeps on with a slow breathing for several hours but never a steady light.

I’ve tried to

  1. unplugged everything, wait for some minutes and connect everything back.
  2. Factory reset - 60+ sec and the detach device from mycloud.com

I already created a support case and until now, I did not receive any updates.

Can anyone help on this?

Thanks

Hi hishaamn,

Please refer the following link: https://support-en.wd.com/app/answers/detail/a_id/27281

We were unable to locate you in our system with the available information but would suggest you give us a call with the support case number, we will definitely look into it.

To Contact WD for Technical Support: