Blinking blue light and can't ssh or access my files

My Cloud OS 5 My Cloud Single Bay
1

I have a “My Cloud”
(https://support-en.wd.com/app/products/product-detailweb/p/126)
device that went offline recently. I see a blinking blue light and I
can’t view my files or go to the setting or ssh to it.

I do see similar various posts about this but the instructions requires me to at least ssh to the device.
If I can’t ssh to it (keeps timing out or the connection refused) or go to settings, is it safe to assume I’m out of option ?
Just wanted to double check before taking it apart.

2

@rhonjo

Look at the User Manual, LEDs, page seven.

3

thanks for the reply.
I understand the blinking blue light is indicating update of some sort or indexing but it’s been like this for couple days. It shouldn’t take that long correct?

4

If your WD My Cloud has been blinking blue for days and is inaccessible, try these steps:

  1. Power Cycle – Unplug for 10–15 minutes, then restart.
  2. Check Network – Ensure proper router connection and try a different Ethernet cable/port.
  3. Find IP Address – Check your router’s connected devices list and access the dashboard.
  4. Reset Device – Hold the reset button for 40 seconds (won’t erase data).
  5. Check for Drive Failure – Listen for unusual noises indicating hardware issues.
  6. Data Recovery – If still inaccessible, remove the drive and use a SATA-to-USB adapter; for recovery, use Windows data recovery software.
5

Thanks. #6 was my only option =/. I am able to access the file with an enclosure.

6

I suspect one of the replies above was an AI gibberish response.

IIRC, blue blinking light indicates network problem.

Before doing a 40 second reset, or data recovery. . .

. . .have you tried power cycling the device?

. . . if you log into your router, can you “see” the IP address of the NAS? (if so - - access by typing in the IP address) (Note: I suspect this won’t work.

. . . try a 4 second reset. That should wipe the admin password, and I think the network configuration settings (in case it is trying to grab a flakey IP address). (look up 4 second reset).

. . . if that doesn’t work. . . .try the 40 second reset (which will wipe out your users; but leave the data shares intact).

Last resort is indeed data recovery. . . which does indeed involve pulling the drives and hooking up to a computer (and getting some Linux reading software to “read” the EXT4 formatted drive)

7

Yup did all of that. I even tried updating my firmware but the procedure required to ssh to it or go to settings so I couldn’t even do that. Putting in in enclosure and using a Linux reading software worked.

8

Oh - - -good. The doomsday option worked.

Did you ever figure out what was wrong? After doing a 4 second reset, after rebooting, the device should be visible on the network with a fresh IP address assigned by the router. You could log into the router to find the IP address.