We have had an issue with our G-Speed Shuttle XL EV 48TB 6-drive RAID
It has been working perfectly since we took delivery until yesterday when it refused to mount. It is being used on a MAC trashcan under Mojave using Apple TB2 TB3 adaptors. I have also tested it on a new Macbook Pro using a straight TB3 cable.
I have tried several cables and tested it on 2 Mac systems. I have also tried both TB3 connectors on the back of the unit.
The G-Tech software doesn’t recognise the unit reporting 0 controllers and 0 drives and I can’t access the drive’s log or admin page so can’t troubleshoot from there; however the MAC system information page shows the device as connected so I don’t think it is a cable issue.
We cannot get the EV REDmag or CFast readers to work in bays 7+8
We are also getting a red flashing drive light on drive 1
I think it is either an issue with the disk controller in the chassis or with a failed disk but I’m not sure which.
Is there anything I can do to diagnose further? Can I get system information out of the unit without using the software which seems to have stopped recognising the RAID.
Thanks in advance