Shuttle XL crashing my Mac

[coffee1]

Today I bought the Shuttle XL 48gb

I followed the set up instructions.

Once I plug the thunderbolt into my Mac it crashes my computer EVERYTIME. No matter what I do it crashes my computer.

Also, the GUI doesn’t open an interface at all.

HELP!

I spent WAY TOO MUCH MONEY FOR THIS THING TO BEHAVE LIKE THIS!

[Rydia]

What type of Mac are you plugging it in to?

Are you using an adapter to attach it to the system? Is it the Thunderbolt 2 or 3 model of Shuttle XL?

If it is Thunderbolt 3 your Mac needs to be on Sierra 10.12.6.

[coffee1]

Thanks for the information. I updated the OS on the mac and everything is good now.

What I’m experiencing now is disk 1 is dead… Weird. Anyone ever experience this?

[Rydia]

Drive showing as dead usually means RAID volume corruption. You can fix it with some assistance.

Please call in to support for the details. 888.426.5214