I have a WD My Cloud EX2 Ultra. It has two 6 TB drives inside - set up as a RAID 1 array - so all data should be mirrored across both drives.
I have the enclosure for several years. The drives are new since about 12 months ago.
Today I heard the unit restart suddenly. When it restarted, I logged into the dashboard to check the notifications and it seems a new firmware was auto-installed - the dashboard says that firmware 5.30.103 is installed - which makes sense - I can see that this firmware was released yesterday.
The dashboard shows everything as healthy - diagnostics, disk health.
There are blue lights showing on the front of the unit too.
However…
All my shares have disappeared, and the user I had set up has disappeared too. Only the admin user remains (and the custom admin password is still intact and working).
I can ssh to the device, and if I cd to /shares the only thing listed there is:
.wdphotos → /mnt/HD_a4/.wdphotos
I want to rescue all my data from the drives.
What should I do or try now?
I am so relieved! I just solved this through a bit more digging on the forum here.
The volume was encrypted - and it seems that after this latest firmware update, the setting to auto-mount encrypted volumes got reset somehow; I had to mount the volume manually (via the dashboard, ‘Storage’ tab, ‘Volume Encryption’ menu item).
Once I entered the password there, and sweated for a moment while it decrypted the volume, all the shares returned.
If you are worried about thieves breaking into your apartment and stealing your stuff. . .you have bigger problems.
However, I do understand data security. I am just not a fan of software which you don’t control being able to wipe all your data in one swoop. (like almost happened to you yesterday) Also, what happens to your encrypted volumes if the NAS hardware dies?? Can you pull the drives and mount to another computer and decrypt?
So for me. . . .I have thought about theft and snooping. I go with password protection on all sensitive files. Yeah - - -mostly the same password. And yeah - – a tad bit a nuisance - - -but at this point it slows me down about 3 seconds opening files. And it keeps guests using my computer system from snooping where they don’t belong.
And yeah. . . . sure you can decrypt simple file passwords. . . . .but be serious for a moment: how many hackers are out there with those kind of tools? And how many of those won’t also be able to hack an encrypted hard drive? they probably got your encryption keys already.
I would bet 99.9% of your robbers won’t even understand what the EX2 Ultra box even is, and even fewer would even know how to get plain text data off of the drive.
Bigger issue is fire or busted water pipe. Make sure you have an offsite backup of your data.
Hi
I have a MycloudEX2Ultra and after update 5.30.103
I can no longer access my share, public\music.
My access using my local network connection fails
I have a Cyrus Classic Stream which I control through the BluOS app. on my iPad and as I am partially disabled I rely on to listen to music.
I am unable to contact WD by phone or email for help. Are you able to make any suggestions for a remedy
Since it’s such a core issue I’m surprised there aren’t more posts with this issue. Have you tried contacting western Digital customer services. They don’t exist?
To be honest, I think you would have better luck if you opened your own thread on the forum, rather than burying your issue in my thread - which seems to be a different issue.
How did you try to contact WD Customer Support? I’ve always found them very responsive at least (if not very effective).
Scroll to the bottom of this page - there are options for chat, call and email:
I am new to wd forum so am sorry to have buried my issue in your issue. I also cannot get a response from the phone number given just user busy and I was unable to submit my email. So I am not having much luck.with wd customer services.
No kidding. As soon as I entered the password to re-mount the encrypted volume, a huge sigh of relief showered over me as I heard the hard drives thrashing again.
edit: looks like my other drive that’s not using raid, just JBOD, did not give me the option to mount it and it’s absent from volumes (not an important drive anyway). Only the RAID volume is working. Giving the system a restart now to see if that solves it.
edit 2: still not showing. I rebooted. Tried Scan Disk but fails. The bay light is a normal blue. No SMART errors. I will go into SSH terminal to see if I can browse to it
edit 3: I cannot browse to the share. The folder is there, but cannot be accessed:
root@WDMyCloudEX4100 shares # cd Volume_2
-sh: cd: can’t cd to Volume_2: No such file or directory
edit 4: Took the JBOD encrypted drive out and hooked it up to a computer running Linux Mint. I was able to mount it through the USB port, unlock the encryption (uses good old fashioned LUKS encryption) with the same password you would use to unlock it in the NAS . All media files are there and sound. Not sure why the EX4100 doesn’t want to mount it anymore?
